Please allow up to 7 BUSINESS days to prepare and blend your order. We are a small company and all our mineral and skin care products are hand-blended. Hopefully we will be able to ship your order sooner. When we have to spend time answering emails asking when your order will be shipped, it slows us down from getting your order prepared. If you need your order quickly, please select rush shipping and we will put your order at the top of the list. We are anxious to get your order shipped as quickly as possible because we know you are waiting for its arrival. Thanks for your understanding.
You will get a shipping confirmation from Stamps.com when we print your shipping label and you’ll know that your order is on its way! Please check your spam folder for your shipping confirmation.
We have four options for US orders. First Class Shipping has a Flat Rate of $5.00. Or you can choose Priority Shipping for a Flat Rate of $8.00. If you are in a hurry, you can choose Rush Delivery for $12 – your order will be put at the top of the list and will be shipped as soon as possible by Priority Mail. Customers near our store in Winter Haven, FL can choose the option to Pick Up in Store in Winter Haven if you would like to stop in and see us!
For our International Customers, we charge the actual cost of shipping and will send you a separate invoice for you to pay before we ship your order. Please contact us with any questions by going to the CONTACT US page. For First Class International Mail, it can take from 10 days to eight weeks to receive your order from the US. If you have received your shipping confirmation, but haven’t received your order, please wait 4 weeks from the shipping date before contacting us. We are excited that you will be able to purchase Lucy Minerals from a distributor in Poland in the near future!
We are not responsible for any customs fees that may be charged to you in order to receive your package. We will not mark packages as gifts or reduce their value on the customs forms.
Thanks so much for your orders! We truly appreciate your business!